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Field Compensation & Responsibility

More Responsibility.
More Opportunity.

Hookset's field compensation structure is designed around a simple principle: MORE RESPONSIBILITY. MORE OPPORTUNITY. Team members can increase their earning potential by developing additional skills and assuming greater responsibility for the projects they work on.

The Tiers

Compensation Tiers

Production

Installer

The foundation of Hookset's field operations — separate from the sales tiers.

Compensation

Predetermined Installation Labor

Predetermined project labor, piece rate, hourly, or daily rate — established before work begins. The Installer does not automatically receive sales or project-management compensation.

Responsibilities

  • Performing assigned installation work
  • Following the approved scope of work
  • Following manufacturer requirements where applicable
  • Following Hookset workmanship standards
  • Protecting the customer's property
  • Maintaining a clean and professional jobsite
  • Documenting work when required
  • Reporting hidden conditions or scope issues
  • Reporting additional work before proceeding
  • Completing assigned punch-list items
  • Proper use and care of company or project equipment
  • Communicating jobsite concerns to the assigned manager
Tier 1

Sales

Acquire and sell the project, then properly transfer it to production.

Compensation

10% of Collected Contract Revenue

Once the project is properly transferred, production responsibility moves to Hookset or the assigned project manager.

$20,000 Example

Total Compensation$2,000

Responsibilities

  • Generate or receive leads
  • Contact customers
  • Conduct customer consultations
  • Inspect projects within approved capabilities
  • Take required measurements
  • Take required photographs
  • Develop or assist with the scope
  • Prepare estimates using approved Hookset systems
  • Present proposals
  • Explain approved products and warranties
  • Obtain signed contracts
  • Collect required selections
  • Collect required project information
  • Properly turn the project over to production
Tier 2

Sales + Project Management

Sell the project and remain responsible for managing it through completion.

Compensation

15% of Collected Contract Revenue

The project must still satisfy Hookset's required profitability standards.

$20,000 Example

Total Compensation$3,000

Responsibilities

  • Final scope verification
  • Material takeoffs
  • Material coordination
  • Production scheduling
  • Customer communication
  • Installer/crew coordination
  • Approved subcontractor coordination
  • Production oversight
  • Progress documentation
  • Change-order identification
  • Cost awareness
  • Quality-control inspections
  • Punch-list management
  • Final walkthrough
  • Project closeout
Tier 3

Sales + Installation

Skilled tradespeople who sell projects and personally perform the installation.

Compensation

10% Sales Commission + Predetermined Installation Labor

The installation amount represents what the approved installation work is actually worth — it is not automatically increased because the Installer also sold the project.

$20,000 Example

Sales Compensation$2,000
Predetermined Installation Labor$3,000
Total Compensation$5,000

Responsibilities

  • Perform assigned installation
  • Follow approved scope
  • Maintain Hookset workmanship standards
  • Maintain jobsite professionalism
  • Document installation
  • Report hidden conditions
  • Identify additional work
  • Complete installation-related punch-list items
Tier 4Highest Responsibility

Full Project Operator

Hookset's highest-responsibility field position — capable of taking a project from initial contact through final completion.

Compensation

Sales + Management + Predetermined Installation Labor

Recognizes three primary areas of responsibility: acquiring the project, coordinating it, and personally performing the approved installation work.

$20,000 Example

Sales Value (10%)$2,000
Management Value (5%)$1,000
Predetermined Installation Labor$3,000
Total Compensation$6,000

Responsibilities

  • Lead handling
  • Customer consultation
  • Inspection
  • Measurements & photography
  • Scope development & estimating
  • Proposal presentation & selling
  • Material takeoffs & planning
  • Scheduling & customer communication
  • Production management & installation
  • Managing helpers & coordinating subcontractors
  • Monitoring project costs & change orders
  • Quality control & punch-list completion
  • Final customer walkthrough & project closeout
The Path

Compensation Ladder

Advancement is based on demonstrated ability — not simply time with the company.

1

Installer

Install

Predetermined Installation Labor
2

Salesperson

Sell

10%
3

Sales + Project Management

Sell + Manage

15%
4

Sales + Installation

Sell + Build

10% + Installation Labor
5

Full Project Operator

Sell + Manage + Build

Sales + Management + Installation Labor
$20,000 Full Project Operator Example

How the Numbers Work

Contract Revenue$20,000
Materials$6,000
Helper / Additional Direct Labor$1,500
Full Project Operator Compensation$6,000
Hookset Retained Project Profit$6,500
Total

$20,000

Hookset's target retained project profit on a $20,000 project is $6,500 — equivalent to 32.5%. Actual required profitability may vary by project type, risk, overhead, market conditions, warranty exposure, or management approval.

Price the Job to Support the Position

Profitability Requirement

The compensation tiers do not override Hookset's project profitability requirements. Before a project is approved for sale or production, it should support:

1Materials
2Required outside/helper labor
3Other direct project expenses
4Approved salesperson/operator compensation
5Hookset's required project profit

Operator compensation should not automatically be reduced simply because a project was sold too cheaply. If the market will not support the required selling price, management must determine whether the scope, compensation, costs, or required margin needs to be adjusted before the project is sold.

Self-Generated Leads

  • Entered into Hookset's CRM
  • Estimated through Hookset
  • Contracted through Hookset
  • Paid through Hookset
  • Completed under Hookset
  • Subject to Hookset pricing requirements

Hookset may establish additional bonuses or incentives for approved self-generated leads — but those incentives must be accounted for when pricing the project and may not cause it to fall below required profitability without approval.

Authority Has Limits

  • Pricing requirements
  • Contract requirements
  • Warranty standards
  • Document approval requirements
  • Brand standards
  • Change-order procedures
  • Payment policies
  • Customer ownership policies
  • Safety requirements
  • Installation standards
  • Company approval procedures

Higher compensation and greater project responsibility do not provide unrestricted authority to act on behalf of Hookset. All representatives remain subject to Hookset's standards and approval procedures.

Customer Ownership

  • The contract is with Hookset
  • Payment goes to Hookset
  • Estimates are issued through Hookset
  • Customer information remains in Hookset's CRM
  • Change orders are processed through Hookset
  • Project records remain with Hookset
  • Warranties are administered through Hookset
  • Reviews are requested for Hookset
  • Referrals return through Hookset
  • Future work is processed through Hookset

Regardless of who generated, sold, managed, or installed the project — all projects performed through Hookset remain Hookset projects.

No Side Deals

  • Accept direct customer payments
  • Perform unauthorized side work for Hookset customers
  • Redirect Hookset leads
  • Remove customers from Hookset systems
  • Offer unauthorized discounts
  • Promise free work
  • Alter payment terms
  • Change Hookset warranties
  • Create unauthorized company documents
  • Use Hookset branding for independent business
  • Contract additional customer work outside Hookset

Additional opportunities discovered through a Hookset project must be processed through Hookset.

Career Development

The Path Forward

Hookset's goal is to give skilled tradespeople a path to increase their income without requiring them to leave the trades or start their own contracting company.

Installer
Salesperson
Project Manager
Installer-Salesperson
Full Project Operator
Lead Operator / Division Manager
Workmanship
Reliability
Trade knowledge
Sales performance
Customer satisfaction
Estimating accuracy
Cost control
Communication
Documentation
Leadership
Project profitability
Ability to follow Hookset systems
Core Principle

More Responsibility.
More Opportunity.

Hookset wants skilled tradespeople to have a path beyond simply working for an hourly wage. Someone capable of selling work should have an opportunity to earn more. Someone capable of managing work should have an opportunity to earn more. Someone capable of installing quality work should be compensated for that skill. And someone capable of SELLING IT. MANAGING IT. BUILDING IT. should have the greatest earning opportunity.

Hookset provides the brand, systems, infrastructure, customers, administrative support, and business platform. The Full Project Operator provides the trade knowledge, customer service, sales ability, management, and installation necessary to successfully operate the project. When both sides succeed, the project succeeds.

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