Holiday Lights Service Agreement
1. Who this is between
This agreement is between the customer named on this form ("you") and Hookset Holdings LLC d/b/a Hookset Maintenance ("Hookset"), for holiday light installation at the service address on this form. It goes with the Hookset quote you received, which sets the runs, feet and price.
2. Your lights (we hang them)
We test your strands before hanging and point out any bad ones. We aren't responsible for strands or bulbs that fail from age or wear; replacements are only bought with your OK. January takedown is included only if your quote lists it. Storing your lights is only available on a 3-season contract: we take them down each January, store them dry and labeled, and hang them again each season until the contract ends. If your lights are lost or damaged while in our storage, we replace them with comparable lights.
3. Hookset LEDs (3-season plan)
Hookset supplies pro-grade LED lights, hangs them each season, takes them down in January and stores them, for 3 seasons. The lights stay Hookset's property. If a strand goes out during the season, we fix it free. The plan is billed yearly at the price in your quote.
4. Install and takedown
We schedule your install date with you. Booking by November 20 lets us aim to have your lights up by Thanksgiving; dates depend on weather and ladder-safe conditions. Takedown happens in January when it's included.
5. Power and your home
You provide working outdoor outlets. Hookset does not do electrical work. We hang lights with clips, not nails or staples into your roof or siding, and take reasonable care around your home and landscaping. If we damage something, tell us within 48 hours with a photo and we'll make it right.
6. Price and payment
The price is the one in your Hookset quote. Half is due to book your install date and the balance is due when the install is done. On a 3-season contract (Hookset LEDs, or storage of your lights), seasons 2 and 3 are billed at the same yearly price: half before that season's install and the balance when it's done. The neighbor deal, if your quote shows it, applies to the first season. Trees are priced separately in your quote. Payments are made through the secure payment link Hookset sends you.
7. Canceling
Any right to cancel you have under law applies, and nothing here waives a right that can't be waived. After that, you may cancel before your install date with written notice by text or email, and we refund your deposit. To end a 3-season contract early, tell us in writing by September 1 and later seasons won't be billed; Hookset LEDs stay Hookset's, and stored lights are returned to you.
8. Weather and things outside our control
Hookset isn't responsible for delays caused by weather, unsafe roof conditions, or other conditions outside our reasonable control, and will reschedule as soon as it's safe.
9. Signing online
Typing your name and checking the box below is your electronic signature and has the same effect as signing on paper. You'll get a copy by email. This agreement, your Hookset quote and any written changes we both agree to are the whole agreement.